Privacy Policy

When you come through our doors or reach out online, we're gonna need some basic stuff to help you out properly:

• Your contact details - name, phone number, email address. Pretty standard, right? Can't call you when your car's ready otherwise.
• Vehicle information - make, model, year, VIN number, mileage. We need this to order the right parts and track your service history.
• Service records - what work we've done on your vehicle, parts we've installed, maintenance schedules. This helps us keep your ride running smooth long-term.
• Payment info - credit card details if you pay by card, though we don't actually store full card numbers (our payment processor handles that securely).
• Website activity - if you're browsing our site, we might collect stuff like IP addresses, browser types, and which pages you visit through cookies and analytics.

We're not in the business of collecting anything we don't actually need. If it's not gonna help us service your vehicle better or run our shop, we're not interested.

Alright, so here's what we actually do with your info:

• Servicing your vehicle - this is the big one. We need your details to schedule appointments, diagnose issues, order parts, and basically do our job.
• Communication - sending you appointment reminders, letting you know when we find something during an inspection, giving you quotes, that kind of thing.
• Service history tracking - keeping records helps us remember what work's been done and when you're due for maintenance. It's like having a memory for your car.
• Payment processing - well, yeah, we gotta get paid for the work we do. Your payment info goes straight to our secure payment processor.
• Improving our services - understanding what vehicles come through our shop helps us stock the right parts and stay current with training.
• Legal compliance - sometimes we're required by law to keep certain records, especially for warranty work or safety recalls.
• Marketing (with your permission) - we might send you seasonal maintenance reminders or special offers, but only if you've said it's cool. You can opt out anytime.

Bottom line - we use your info to fix your car, keep you informed, and run our business. That's it.

We're not in the business of selling your data or handing it out like flyers. But there are a few situations where we might share your information:

• Parts suppliers - sometimes we need to give them your VIN or vehicle details to get the right parts ordered.
• Payment processors - your credit card info goes through secure payment systems. We never see or store your full card number.
• Warranty companies - if you've got warranty work done, we need to share service records with the warranty provider to process claims.
• Insurance companies - only if you're making an insurance claim and ask us to coordinate with them.
• Legal requirements - if we're legally required to share info (like in response to a court order), we've gotta comply. Hasn't happened yet, knock on wood.
• Service providers - we use tools for scheduling, email, and website hosting. These companies might have access to data but they're bound by their own privacy policies.

That's honestly about it. We're not sharing your info with random third parties or selling it to marketers. Your business is your business.

Security's important to us. Here's what we do to keep your info safe:

• Secure systems - our computer systems are password-protected and we use encryption for sensitive data.
• Limited access - only staff who actually need access to customer info can see it. Not everyone in the shop can pull up everyone's records.
• Secure payment processing - we use industry-standard payment processors that are PCI compliant. Your card details never sit on our servers.
• Physical security - paper records are locked up when not in use. We're not leaving customer files sitting around.
• Regular updates - we keep our software and systems updated to patch security vulnerabilities.

Look, no system is 100% foolproof, but we take reasonable precautions to protect your data. If there's ever a breach, we'll let you know right away.

Yeah, our website uses cookies. Not the chocolate chip kind, unfortunately.

Cookies are little data files that help our website work better. Here's what they do:

• Essential cookies - these keep the site functioning, like remembering what's in your appointment form if you navigate away.
• Analytics cookies - we use Google Analytics to see which pages people visit and how they use the site. Helps us make it better.
• Preference cookies - these remember your choices so you don't have to re-enter them every time.

You can disable cookies in your browser settings, but heads up - some parts of the site might not work as smoothly.

We don't use cookies to track you across the internet or build creepy profiles. We just wanna know if our website's actually useful.

This is your data we're talking about. You've got rights:

• Access your info - you can ask to see what information we have about you and your vehicle. Just give us a call or shoot us an email.
• Correct your info - if something's wrong or outdated, let us know and we'll fix it.
• Request deletion - want us to delete your info? We can do that, though we might need to keep some records for legal or warranty purposes.
• Opt out of marketing - don't wanna get our promotional emails? No worries, there's an unsubscribe link in every message, or just tell us.
• Withdraw consent - if you've given us permission for something and change your mind, that's totally fine.

To exercise any of these rights, just contact us at service@zephyronascend.info or call (604) 555-2847. We'll handle it.

We don't keep your info forever just for the heck of it. Here's generally how long we hold onto things:

• Active customer records - as long as you're bringing your vehicle to us, we keep your records current.
• Service history - we typically keep service records for about 7 years. This helps with warranty claims and is useful if you come back after a while.
• Payment records - we keep these for accounting and tax purposes, usually around 7 years as required by Canadian tax law.
• Marketing lists - if you unsubscribe, you're off the list immediately.
• Website analytics - this data is usually anonymized and kept for statistical purposes.

Once we don't need the information anymore, we securely dispose of it. Paper gets shredded, digital files get deleted.

Sometimes our website might link to other sites - maybe a parts manufacturer's website or a supplier's page. Once you click those links, you're on their turf, not ours.

We're not responsible for how other websites handle your privacy. They've got their own policies, and you should check 'em out if you're concerned.

We try to only link to reputable sites, but it's worth being aware that our privacy policy only covers what happens on our site and in our shop.

Our services are for vehicle owners, and we don't knowingly collect information from kids under 13. If you're a parent and think we've somehow collected info from your child, let us know and we'll delete it immediately.

Pretty straightforward - we fix cars, not toys.

Things change - laws get updated, we might add new services, technology evolves. When we need to update this privacy policy, we'll post the new version here with an updated date at the top.

If there's a major change that affects how we handle your data, we'll make sure to let you know more directly - probably via email or a notice when you visit.

It's worth checking back here occasionally, but we're not gonna make changes just for fun. Any updates will be to keep things current and compliant.

Look, if you've got questions about this privacy stuff or concerns about how we're handling your information, don't hesitate to reach out. Seriously.

You can contact us at:

• Phone: (604) 555-2847
• Email: service@zephyronascend.info
• Address: 1425 Mountain View Drive, Vancouver, BC V5N 3K8

We're here Monday through Friday, and we'll get back to you as quick as we can. Privacy's important, and we want you to feel comfortable with how we handle your info.